Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Mr Clarkson
I purchased a M2 from Better Performance, the Team are a pleasure to deal with and it is clear straight away these guys know exactly what they are selling. They were able to help me with any questions I put forward. Anyone looking to buy a performance car should look no further than these guys! Buying the car was a quick and smooth process I will be coming back to better performance and the team for any cars I purchase in the future.
Mr Butler
They team are some of the best in the business with some incredible knowledge of there stock, makes your feel your in great hands when spending large amounts of money, highly recommended over main dealer as there genuine customer care go along way, would have no doubts about returning for my next car! Cheers!
Mr Alexander
A big thanks to the guys at Better Value Cars sorted a stunning M140i, can't thank them enough. Very enjoyable and pleasant to deal with and will always go above and beyond to help you and keep you informed. thanks to Lewis & Paul for sorting this one! Big Scott.
Ryan Davies
This is the second car I have bought from the boys at better value cars and I'm over the moon once again. Paul was excellent and always kept me in the loop. Lewis was super helpful and even took in my Px at a price I was more than happy with. It's nice to deal with people with a passion and knowledge for performance cars and who are trustworthy, honest guys. Thanks again!
Charlene Treagus
After buying a car from Better value cars and having issues we have been in communication with the owner and he has completely fixed everything for my son. The owner (Lewis) has refunded not only the full price on the car (after 3 months of us having the car) but all the expenses my son has paid out. Lewis has restored our faith in buying a car from better value cars. Anyone thinking of buying a car from here i can assure you their after sales if issues do arise are excellent.
Kimberly Rees
Couldn't have been more helpful and welcoming.... was offered about 5 cups of coffee in an hour! Made the journey worth while. Will definitely use this dealer again. Thank you Paul, we love our new car 😀
Jonathan Waters
5 stars great service from start to finish. Came from Preston to collect, knocked money to cover cost of transport there and fuel home and offered to pick me up from Cardiff train station. Smooth transaction and a bottle of water for my journey home. 200 mile trip home and all went fine apart from traffic.
Jamie Jackson
Fair play, the guys at better value cars are spot on, i bought a golf from vw main dealer a year ago an these guys blew them out the water!! 2nd to none, i strongly recommend going to visit them if your in the market for a new car!!! So friendly, professional, honest. Let you go on test drives on your own, no pressure to buy. Laid back professional atmosphere. Paul took care of me, top guy along with the rest of team. Took care of my private plate for me nothing was a problem for them! Couldn't thank them enough if i'm honest. got me a great deal! Im one very very happy customer and so will you be if you pop down! Selection of cars to suit everyone!! Best car dealer about by a country mile
Laura Stone
Bought my VW Tiguan last week and it has been lovely. It was a really relaxed atmosphere letting us browse the cars at our leisure with no pressure to push the car on us. Lewis is a really honest guy looking to get the best possible deal for you, we were really struggling to decide between this car and a Kia Sportage at another garage. Lewis was more than happy for us to go either way as long as the car was right for us. Lewis also gave us the option that if we did prefer the sportage then he could also source one for us, again looking for the best deal for us. Lewis let us have a really long test drive which really helped to settle our minds. I was also concerned as I still had payments to make on my old car but with the settlement figure it was really simple and my old car acted to pay off that and as a deposit towards the new car. I really couldn't recommend Lewis enough and know I will be recommending him to both friends and family (even if they are in Swindon). All in all it was the keennees to make sure what we were getting was right for us rather than pushing us into a sale that made sure I wanted to buy from Lewis and will most definitely be back in the future (though long live the Tiguan!)
Anthony
Amazing experience with Better Performance. All staff were extremely helpful, professional and friendly. Having recently bought a BMW M2 from the incredible list of cars on offer at Better Performance, the non pressured process from start to finish is the best service from a car dealer I've personally experienced. The customer service and knowledge especially from Paul and Ash was excellent. Communication with Paul throughout the process was amazing, the team really couldn't do enough for me. Thanks again will be recommending and returning here in the future.
B Rees
Fantastic service from start to finish, extremely knowledgeable about the car i purchased and the after service is second to none. Would highly recommend a car from the Better Performance team.
Ronnie Henderson
The owner Paul couldn't have been more helpful. Buying my Porsche from him was very straight forward, because of Covid the whole transaction was by email and phone.
My car duly arrived on the back of a transporter in immaculate condition. I am so pleased with the very high level of service I had and would certainly not hesitate to deal with them in the future. I recommend Paul 100%, he did everything he said he would do he was so easy to talk to and get on with.
Now to enjoy the car.
David D
Over the years I have bought many cars from many dealers but these guys are by far and away the best I've ever dealt with.I asked Lewis and Paul if they could find me a specific car and nothing was too much trouble,they went out of their way to find my exact spec and kept me informed of everything every step of the way all I can say is a massive thankyou and what an amazing car.
Drew Sutton
Bought my second car from here. Again, Lewis and Paul did everything they could to ensure a fun and helpful buying experience.
Great service and amazing stock.

They really go above and beyond when looking for my new car.
Amazing choice of cars on site and if he doesn't have it in stock they source the specification you're after.
Will be recommending and returning here in the future.
Hannah Adams
Amazing experience with Better Value Cars! All staff were extremely helpful, friendly and professional. They sourced my car and I am so happy. Finally have my dream car and I couldn't be more grateful for their efforts! Would highly recommend.
Damien Tomes
Recently bought my car from the guys at better performance. Excellent customer service and made buying the car a pleasure. Would definitely recommend them. Very helpful and friendly.

Damien
Michael Parker
Having recently brought a BMW from Better Performance and in the process receiving the best service from a car dealer I've known, it was only fair this should be written to help future customers. From the initial enquiry to receiving the car, the customer service and knowledge especially from Paul was 5 stars. Essentially buying the car blind everything was as described and couldn't be happier. Never once was there any pressure just honesty from the start. The staff communicated with each other so any questions with any one that picked up the phone was dealt with easily. The price was extremely fair anyway and to show they are customer focused they had the car delivered 170 miles away for no additional cost. Better Performance has a new customer for many years to come and will happily buy again from them with no hesitation.
Peter Burne
bought my car (BMW M2 Competition) from Better Performance on 17 October 2020. Paul was very helpful, letting me take it for a test drive. I was sold on the car and we agreed a price for my part ex. I was due to pick the car up the following Saturday, but Paul phoned me to let me know that Better Performance was having to close at 6pm Friday 23 October and they would arrange driving the car over to me on the Saturday afternoon, which I said was great. So Lewis brought the car round on Saturday afternoon for me and took my part ex away. Overall an exemplary service from Better Performance.
G Michael
Came across BVC as I was looking for a Range Rover Evoque, there was no pressure at anytime to buy and both Lewis and Paul were so easy to deal with. The car is fantastic and all paperwork to include tax, transfer of ownership was all done whilst I was with them on site. Lewis was very trusting and allowed me to take a test drive alone, very open and honest team. Pleasure to deal with and would recommend anyone to call in when your next looking to change your car.
J Anderson
This young team are friendly and helpful. We drove up from Plymouth to buy an e class cabriolet that they were holding for us for only a small and refundable deposit. They were relaxed about our fairly lengthy test drive, even though we were out a bit longer than planned as we had got lost! No sales pressure at all to buy. That they can offer RAC warranties adds confidence in the company and the cars they sell. All in all a pleasant experience. Dec 2018.
Bradley
I have been in the market for a certain type of car and viewed many before making my purchase. I saw a number of both private and trade cars, which were all not as described and left me struggling to find what I wanted. I then noticed a car for sale at Better Value Cars online. Great description and great photo\'s inspired confidence for me. The sales guy, Paul Walker, was fantastic to deal with. Not at all pushy and gave me the time I needed to be satisfied. A deal was done and the sale on the agreed day was the best and easiest I\'ve ever gone through. Great guy, great business. Would recommend.
Sandra A
Have just purchased a lovely VW Polo from the Gentlemen at BVC. We travelled a long distance to see the car and found it perfectly prepared having just been serviced and MOT\'d. A couple of faults were found on the drive home and having recontacted BVC we were advised to have these fixed locally and to send them the bill, which they paid without question promptly. Cannot rate their service more highly. Have complete confidence in purchasing vehicles from this dealership.
J Donnelly
Alex and Lewis were absolute gents,genuine ,down to earth,non push and only had your best interest at heart.I saw the vehicle on the web on the Friday and drove 4 hours on the Saturday to collect the new vehicle, it was seamless.Trust me don\'t look any further support these gents as they are genuine and professional
John Williams
As I am retired, I have waited approx a month before writing a review - I like to be sure I made the right choice - to see how the car performed - and I have not been disappointed. Lewis did not use any pressure when I was viewing the cars - I was free to look at and try any car. When I made my choice I took it for a test drive - and for a 12 year old car the condition and drive were terrific - no rattles, no squeaks, no bumps, so I bought it. A most relaxed and friendly way to buy a car - I can certainly recommend Bettervaluecars - and would go back to buy again without hesitation.
Tracey & Steve
We were only visiting to check out a ford Streetka as we really liked the styling. Lewis was really helpful and very friendly and even serviced and mot the car for us. Really pleased with our purchase and will certainly recommend better value cars especially Lewis. Thanks
A Millwater
We once owned a VW Beetle and traded it in last December at a local dealership. Today we found the \'exact same\' car for sale at Better Value Cars!! We had to have our \"Betty\" back so I went along to buy her! What an excellent, friendly and professional service from all those at Better Value Car. There are not many car dealers this easy to deal with, no hard sell, their service and cars sell themselves! Well done Better Value Cars!
Jit
What a Excellent customer service provided by Lewis Reed. I came to this shop multiple times this week and every time I saw Lewis
he set up a new standard for the Best customer service. very thankful in the way he has helped. Top bloke!!!
Gareth Bell
Pleasure doing business with these guys! Very helpful throughout the purchase of my new car. The guys were honest and upfront about the (very) minor faults on the car which they offered to fix before handover and even knock it off the price! Got an excellent deal on the car with a good credit rate, and a smooth transaction allowed me to drive away within an hour. Trustworthy and professional - would highly recommend!
Trisha Walker
We originally viewed your cars on your website,Finding one of interest I completed your online form and received a very prompt reply from Alex who was extremely helpful.We made all initial arrangements over the phone as we felt confidant with the information he supplied us with .A part ex was agreed and we visited today to complete the purchase.We received a very warm welcome from Alex who ensured that the sale was completed with no delay. Well done Alex -Another very satisfied customer.Will highly recommend your services Trisha Walker
David Williams
Stumbled across this dealership by accident and couldn't have been more lucky! After writing off my car I was just looking for something basic to replace it with! Alex and Lewis were so good, no pressure from them at all! I was able to test drive the car and put a small deposit down while I went away to sort out my insurance. Never did I feel that if I changed my mind it would have been a problem. They were patient and informative and made me feel very welcome! All my options were explained to me, tax, additional breakdown etc. I was happy to buy my car from them, and left feeling very satisfied! Top lads :)
Tristan
After visiting several other dealerships, it was very refreshing to be able to shop for a vehicle in a low pressure environment. Lewis was exceptionally helpful in trying to find me a suitable vehicle, and it felt like there was a genuine desire to help and find something I would be happy with, as opposed to trying to sell me on something. He was also happy to leave me alone to browse and test drive. All of the staff I encountered were personable and easy to deal with, and you can tell that there is a positive work ethos in the company, and the staff take pride in their work. I actual offered to leave a deposit, and he declined the offer and was happy to reserve the vehicle for a few days on the strength of a verbal agreement, which was a notable contrast to the pressure to leave a deposit I had experienced elsewhere. When I was ready to collect, I was offered a lift from the train station, along with a coffee on arrival, and the car was given a new MOT. Highly recommended!
Jade
Alex was an absolute pleasure from start to finish. I'd looked for an Alfa Romeo Giulietta on autotrader and found that the perfect black one, in brilliant condition with low miles and good spec was just around the corner at Better Vale Cars, the price was very competitive and it was clear when I met Alex that they always use their best price in the advert as there was no pressure sell. Alex let me have a test drive that was convenient for me and my husband and was non-intrusive while me and my husband popped in a couple of times to look at the car in more detail. What I liked was that he let us walk away and take our time in our decision, which meant we made a quicker decision! He made sure the car was in perfect condition with new tyres, attention to detail on a few snags and valeted it an hour before I arrived to collect, they even picked me up from town as I was car-less that day! Highly recommended, thank you Alex! Jade and Paul
Megan Goodwin, taken from Facebook
Great Service
Blue O'Connor
This was the first time I've ever bought a car from a dealership and I must admit I had some negative preconceptions about the process. However, Alex from Better Value Cars made the whole experience easy, pleasant and straight-forward. I cannot fault him in anyway. His approach was hands-off and very relaxed which works very well for me. We got a great price for the car and he even picked me up from Cardiff Central train station as I was coming from Bristol. I would recommend this dealership to family and friends. Thanks.
James T
Couldn't have asked for a better experience when buying a car, the guys were friendly and helpful with no pressure to buy at all. They gave me a huge pile of documents to go with the car I bought which was great and the car came with a fresh MOT for 12 months. I would definitely recommend these guys to anyone looking to buy a car.